What is watsonx Assistant?
IBM watsonx Assistant is focused on helping enterprises transform their customer and employee experience across all engagement points. By seamlessly integrating AI-powered agents with the systems and processes that run their business, enterprises can deliver personalised experiences. watsonx Assistant offers an intuitive interface that empowers anyone in your organisation to build and maintain AI-powered virtual agents— without having to write a single line of code
Enabling you to keep up with dynamic and changing customer and employee needs, IBM watsonx Assistants address:
- The expectation of instant answers without requiring escalation to an agent
- Providing a consistent and personalised experience
- Difficulty for agents to navigate the ever-increasing suite of systems and tools used when interacting with customers
