Success
As an Aramar customer, you will enter our Customer Success Programme, which is our commitment to ensure you continually achieve the maximum value from your investment in IBM technology throughout the lifetime of your relationship with Aramar.
What is Customer Success?
Customer Success is a pro-active, relationship-focused business discipline that aligns your goals with ours. Our customers’ success is our success, and therefore we are completely focused on helping you make the best use of your IBM software. Customer Success is not traditional Account Management – it is not an excuse for us to try to sell you more stuff.
Why do we think the Customer Success Programme is so important?
The rapid pace of IBM software development and the constantly evolving business landscape make regular, frequent touchpoints with our customers essential. Our goal is to keep you informed about the latest IBM software updates and roadmap, share valuable knowledge, and keep you in the loop about IBM and Aramar events. We also advise on licensing, provide a direct communication channel with IBM, and are always available for advice and support. Additionally, we focus on identifying ways to help you get more value from your software, reviewing for best practices, and engaging in long-term software roadmap discussions to ensure your continued success. Your Customer Success Manager will help you refine your strategic roadmap, ensuring your IBM software stays efficient and aligned with your business needs.
What does this mean in practice?
After on-boarding, you will be introduced to your dedicated Customer Success Manager. They will agree a frequency of regular review meetings to suit you. You will receive our monthly newsletter which contains details about the latest product releases, webinars, events and other information. You can get in touch with your Aramar CSM any time if you have any questions or need help.
Meet our Customer Success Team
How can we help you? Enquire today to find out
For any enquiries, please fill in the contact form or contact us via phone or email. We look forward to speaking with you soon.
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